Shift Manager

Huddle House (All 4 Him LLC); Lakeland (GA); On-site; USD 16,531 - 22,041; Full time

Job summary

Huddle House (All 4 Him LLC) is seeking a Shift Manager to oversee day-to-day operations, guide team members during shifts, and ensure outstanding service and guest satisfaction when management isn't present. You will be expected to uphold brand standards and maintain a professional image with our franchise partner.

You will manage shifts, address issues such as tardiness, customer concerns, and ensure cleanliness and profitability at the unit.

Qualifications

• Previous restaurant experience required.
• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.

Responsibilities

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the unit's profitability
• Maintain the highest standards of cleanliness and sanitation in your unit
• Enforce all brands standards, company policies and procedures
• Train all levels of staff in proper operations of the unit for POS systems and back of house functions to all levels of front of house operations
• Ensure that each customer is completely satisfied during their visit
• Represent the company with professionalism at all times

Skills

Communication skills

Shift coverage

Restaurant experience

Job description

Job Summary

The Shift Manager will oversee the day to day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

Responsibilities

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the unit's profitability
• Maintain the highest standards of cleanliness and sanitation in your unit
• Enforce all brands standards, company policies and procedures
• Train all levels of staff in proper operations of the unit for POS systems and back of house functions to all levels of front of house operations
• Ensure that each customer is completely satisfied during their visit
• Represent the company with professionalism at all times

Qualifications

• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required