Shift Manager

RaceTrac Petroleum, Inc.; Holly Springs (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Shift Leader, where you'll play a crucial role in delivering exceptional customer service and maintaining operational excellence. This position offers a dynamic environment where you will lead a dedicated team, ensuring that every guest has a frictionless and enjoyable experience. You will be responsible for upholding the highest standards of cleanliness and food safety while fostering a positive team culture. If you are passionate about service and leadership, this is the perfect opportunity to make an impact in a thriving store environment.

Qualifications

• 2-3 years of work experience preferred.
• 1+ years of management experience preferred.

Responsibilities

• Lead shift operations, ensuring excellent customer service and adherence to safety regulations.
• Train and coach team members while maintaining store cleanliness and stock.

Skills

Customer Service

Communication Skills

Team Leadership

Problem Solving

Food Safety Regulations

Education

High School Diploma or GED

Job description

Job Description:

Responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, cleanliness, talent leadership, and driving success.

Responsibilities:

1. Friendly
   • Provide courteous, frictionless, and elevated experiences for guests.
   • Foster positive and professional relationships with co-workers and guests.
   • Communicate respectfully and maintain a consistent team-oriented attitude.
   • Efficiently complete guest transactions at the cash register or self-checkout stations and suggest complementary products.
   • Address and resolve guest concerns on designated shifts with urgency, involving regional team members as needed.
2. Food
   • Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety and food safety regulations.
   • Ensure all food offerings are available and properly stocked.
3. Clean
   • Maintain store cleanliness and full stock to enhance guest experience.
   • Execute shift duties, uphold presentation standards, and represent the RaceTrac brand.
   • Clean food preparation areas and equipment to RaceTrac standards.
4. Leading Talent
   • Demonstrate RaceTrac's Core Values: Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
   • Act with a servant-leader mentality, prioritize tasks, go the extra mile for guests and team, listen, communicate respectfully, and proactively solve problems.
   • Lead coaching, training, and assessment of direct reports, ensuring adherence to operational standards.
   • Provide feedback and performance recommendations to the General Manager.

Qualifications:

1. High School Diploma or GED in progress or completed.
2. 2-3 years of work experience preferred.
3. 1+ years of management experience preferred.
4. Experience in high-volume, guest-focused, transactional environments preferred.
5. Excellent written and verbal communication skills.
6. Proactive and take initiative.
7. Ability to lift up to 50 pounds and stand, bend, and reach repeatedly with minimal breaks.
8. May require obtaining and maintaining food handler and alcohol server permits, depending on local or state requirements.

RaceTrac is an equal opportunity employer, considering all qualified applicants without regard to race, national origin, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable laws.