Shift Manager

Qdoba; Apex (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Shift Leader to oversee daily operations and ensure exceptional customer service. This role involves managing a team, creating shift schedules, and addressing any issues that arise during shifts. The ideal candidate will possess strong leadership and organizational skills, ensuring smooth workflows and compliance with health and safety standards. If you thrive in a fast-paced environment and enjoy coaching others, this opportunity could be the perfect fit for you.

Qualifications

• Previous experience as a Shift Leader or in a similar role in retail.
• Strong leadership and organizational skills.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Coaching team members and training new staff.
• Handling customer issues and employee disputes.

Skills

Team Management

Communication Skills

Organizational Skills

Problem Solving

Education

High School Diploma / GED

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Responsibilities :

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Requirements :

• High school diploma / GED.
• Previous experience as a Shift Leader or in a similar role in retail.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.