Shift Manager

TK Burger, L.P.; Hollister (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a dedicated Shift Leader to ensure excellent customer service and team performance. In this role, you will take ownership of shift operations, prioritize customer needs, and lead your team to success. You will also be responsible for maintaining high standards of food safety and cleanliness while managing cash control and inventory. If you thrive in a fast-paced environment and are passionate about developing others, this opportunity is perfect for you. Join a team that values initiative, teamwork, and a positive attitude!

Qualifications

• Must be at least 18 years old and pass background checks.
• Strong preference for internal promotion from Hourly Champion position.

Responsibilities

• Ensure consistent customer satisfaction and resolve complaints quickly.
• Assist GM with managing labor and inventory effectively.

Skills

Customer Service

Team Leadership

Problem Solving

Basic Business Math

Time Management

Education

High School Diploma or Equivalent

Job description

Support the GM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
• Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

• Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

• Provide regular feedback to the GM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participates in the training of Team Members.
• Handle conflicts constructively and works with GM to achieve resolution.

Act Like an Owner

• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist GM with facility maintenance and ensure health and safety standards are followed at all times.
• Perform other duties as required by manager.

Job Requirements and Essential Functions:

• Strong preference for internal promote form Hourly Champion position.
• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

Shift : First (Day), Second (Afternoon), Third (Night)

Date Posted : March 06, 2025

Job Category : Staff

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