Relief Shift Manager

RaceTrac; Gonzales (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to support store operations and enhance guest experiences. In this role, you will oversee customer service, food safety, and store cleanliness while leading a team with a servant-leader mentality. Your contributions will ensure a welcoming environment and operational excellence, making a positive impact on both guests and team members. If you are passionate about service and leadership, this opportunity is perfect for you.

Qualifications

• 2-3 years of work experience preferred in a guest-focused environment.
• 1+ years of management experience preferred.

Responsibilities

• Provide courteous and elevated experiences for guests.
• Maintain a clean and fully stocked store.
• Coach and train team members effectively.

Skills

Customer Service

Communication Skills

Leadership

Initiative

Education

High School Diploma or GED

Job description

Job Description:

Responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, cleanliness, talent leadership, and driving success.

#RaceTracMS&LA

Responsibilities:

1. Customer Service:

• Provide courteous, frictionless, and elevated experiences for guests.
• Foster positive and professional relationships with co-workers and guests.
• Communicate respectfully and maintain a team-oriented attitude.
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases.
• Address and resolve guest concerns on designated shifts with urgency, involving regional team members as needed.

Food Safety:

• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety and food safety regulations.
• Ensure all food offers are available and properly prepared.

Store Cleanliness:

• Maintain a clean and fully stocked store to provide an elevated guest experience.
• Execute shift duties while maintaining presentation standards and representing the RaceTrac brand.
• Clean food preparation areas and equipment to RaceTrac standards.

Talent Leadership:

• Demonstrate RaceTrac's Core Values: Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
• Lead with a servant-leader mentality, prioritize tasks, go the extra mile for guests and team members, listen actively, communicate respectfully, and solve problems proactively.
• Coach, train, and assess direct reports, adhering to operational standards.
• Provide feedback and performance recommendations to the General Manager.

Qualifications:

• High School Diploma or GED in progress or completed.
• 2-3 years of work experience preferred.
• 1+ years of management experience preferred.
• Experience in high-volume, guest-focused, transactional environments preferred.
• Excellent written and verbal communication skills.
• Initiative-taking ability.
• Ability to lift up to 50 pounds and stand, bend, and reach repeatedly, with minimal breaks.
• May require obtaining and maintaining a food handler permit, depending on local or state requirements.
• May require obtaining and maintaining an alcohol server permit, depending on local or state requirements.

#RaceTracMS&LA

RaceTrac is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.