Shift Manager

Taco Bell; Columbia Township (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Taco Bell in Columbia, MO is seeking a Shift Lead to energize the team, uphold our standards, and resolve customer concerns so every guest leaves satisfied. You’ll coach teammates, execute shift duties, and partner with the GM on key business initiatives.

You’ll oversee food safety and quality, manage cash, inventory, and labor, and help maintain clean, safe, and welcoming dining rooms. Requirements include 1 year restaurant/retail experience with 3 months shift lead preferred, 18+ years old,

Qualifications

• 1 year restaurant/retail experience; 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Reliable transportation required
• Strong communication, management/leadership and organizational skills
• Physical dexterity to move up to 45 lbs
• Attendance and punctuality are essential
• Basic Math proficiency

Responsibilities

• Lead shifts with energy and passion to meet Taco Bell standards
• Coach and guide Team Members to successful performance
• Oversee cash control, inventory, and labor practices
• Ensure food safety, quality, and timely order preparation
• Resolve customer concerns and maintain positive guest relations
• Partner with GM on business initiatives and training

Skills

Leadership

Customer service

Cash handling

Team coaching

Communication

Time management

Conflict resolution

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experience