Shift Manager

Taco Bell; Moberly (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Taco Bell is seeking a Shift Lead to drive daily operations, coach Team Members, and ensure guest satisfaction. You will lead shifts, resolve customer concerns, and partner with the GM on training and performance feedback.

You will also oversee food safety, quality, and orders, assist with hiring, cash handling, inventory, and labor management, while maintaining health and safety standards in a fast-paced environment.

Qualifications

• 1 year of restaurant/retail experience (preferred)
• 3 months of shift lead experience preferred
• Must be at least 18 years old
• Effective communication, leadership and organizational skills
• Physical dexterity to move up to 45 lbs
• Excellent attendance and punctuality
• Basic math skills for cash handling

Responsibilities

• Lead shifts to meet Taco Bell's standards and drive team performance
• Resolve customer concerns and ensure customer satisfaction
• Coach and guide Team Members; provide regular feedback to the GM
• Oversee shift tasks, cleanliness, and food safety/quality
• Assist with hiring, cash control, inventory, and labor management
• Maintain health and safety standards and facility upkeep
• Communicate operations updates and participate in training Team Members
• Support GM with profit and loss management and policy adherence

Skills

Restaurant experience

Shift lead experience

Communication skills

Management experience

Organizational skills

Attendance/Punctuality

Physical dexterity

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experience