Shift Manager

Taco-Bell; Salem (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Taco Bell in Salem, Ohio is seeking a dedicated Shift Lead to drive shift success and guest satisfaction. You will lead the team, coach members, and ensure accurate cash handling while upholding food safety and quality standards.

Ideal candidates bring 1 year of restaurant/retail experience with 3 months of shift lead exposure, excellent communication, and strong organizational skills for a fast-paced environment.

Qualifications

• Experience in a fast-paced restaurant or retail environment.
• Proven ability to coach and develop Team Members.
• Strong communication and organizational skills.
• Ability to handle cash and perform basic financial tasks.

Responsibilities

• Lead shift with energy, ensuring Taco Bell standards are met.
• Coach Team Members and provide feedback to GM.
• Manage cash handling, inventory, and labor according to policies.
• Ensure food safety, quality, and timely order fulfillment.
• Address customer concerns and maintain positive guest relations.

Skills

Leadership

Communication

Team coaching

Cash handling

Basic math

Customer service

Conflict resolution

Tools

POS system

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experience