Shift Manager

Taco-Bell; Miamisburg (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Scholarship programs

Medical benefits

401k with company match

Health and wellness programs

Discounts and perks

Job summary

Taco Bell in the United States is seeking a Shift Lead to drive daily operations, coach team members, and ensure top customer satisfaction.

You will manage shift tasks, oversee food safety and order quality, and partner with the GM on staffing, cash controls and inventory. Strong communication and leadership are essential for success in a fast-paced environment.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication and leadership skills.
• Physical dexterity to move up to 45 lbs.
• Adheres to cash, security, inventory and labor policies.

Responsibilities

• Lead shifts with energy to meet Taco Bell standards.
• Resolve customer concerns and ensure guest satisfaction.
• Coach and guide team members for success and training.
• Oversee food safety, quality and order accuracy.
• Partner with GM to manage P&L, cash controls and labor.

Skills

Leadership

Customer service

Cash handling

Team supervision

Training & coaching

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree scholarship programsFree mealsFlexible schedules! Day, evening, and late nightEligibility to accrue Paid Time OffMedical benefits401k retirement plan with company matchHealth and wellness programsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and more