Shift Manager

Taco Bell; Arlington Heights (IL); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals

Flexible schedules

Health and wellness programs

Discounts on mortgages

Discounts on vehicles

Discounts on cell phones

Gym memberships

Descripción de la vacante

Taco Bell in Arlington Heights, IL is seeking a Shift Lead to drive team performance during busy shifts. You will coach Team Members, execute the Manager in Charge routine, and ensure orders are prepared safely and accurately.

This role requires at least 1 year in restaurant or retail, 3 months of shift lead experience preferred, and 18+ with reliable transportation. You will handle cash, inventory, and labor, while promoting Taco Bell's culture and customer-first values.

Formación

• Minimum 1 year of restaurant/retail experience; 3 months shift lead preferred.
• Must be at least 18 years old.
• Excellent communication, management, and organizational skills.
• Ability to move up to 45 lbs and perform physical tasks.

Responsabilidades

• Lead shifts and ensure MIC Success Routine to meet customer needs.
• Oversee Team Members' Shift Excellence tasks and maintain cleanliness.
• Ensure food safety, quality, and order accuracy.
• Resolve customer complaints quickly and maintain positive relations.
• Provide feedback to the GM on team performance.
• Assist GM with candidate screening and payroll/labor tasks.
• Manage inventory, cash control, and security procedures.
• Support facility maintenance and health and safety standards.

Conocimientos

Leadership

Communication

Organizational skills

Cash handling

Descripción del empleo

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree scholarship programsFree mealsFlexible schedules! Day, evening, and late nightEligibility to accrue Paid Time OffMedical benefits401k retirement plan with company matchHealth and wellness programsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and more