Shift Manager

McDonald's; City of Olean (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

15-25 days paid vacation

10 paid holidays

Medical, dental, and vision coverage

Short- and long-term disability insurance

Educational opportunities through Archways to Opportunity

Job summary

An independent restaurant franchise is seeking a Shift Manager to oversee daily operations, ensuring exceptional customer service and quality standards. The ideal candidate will have previous leadership experience, a flexible schedule, and a passion for working in a dynamic environment. This role offers opportunities for paid vacation, healthcare coverage, and educational benefits.

Qualifications

• Preferred previous leadership experience within a restaurant, retail, or hospitality.
• Must be 18 years or older.
• Passionate about working in a fast-paced environment.

Responsibilities

• Lead shifts ensuring high standards of quality, service, and cleanliness.
• Plan each shift and monitor performance.
• Communicate effectively with the next Shift Manager.

Skills

Leadership experience

Teamwork

Customer service

Flexibility

Job description

Job Overview

McDonald's is seeking a Shift Manager to lead shifts in a restaurant owned and operated by an independent franchisee. The franchisee will be the employer, not McDonald’s USA. All employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling, are handled by the franchisee.

Responsibilities

Managers lead shifts every week, ensuring customers receive a fast, accurate, friendly experience at every visit. A Shift Manager provides leadership to crew and other managers during a shift to guarantee high Quality, Service, and Cleanliness standards.

Shift Managers plan each shift, monitor performance, take action to meet McDonald’s standards, and monitor safety, security, and profitability. They communicate with the next Shift Manager to prepare them for their shift and help assigned departments meet goals.

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Requirements

Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment. Candidates should be positive team players with a flexible schedule, 18 years or older, and passionate about working in a fast‑paced environment.

Benefits

• 15‑25 days paid vacation
• 10 paid holidays and 8‑week sabbatical every 10 years
• Education through Archways to Opportunity – opportunities to earn a high school degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre‑tax flexible spending accounts
• Short‑ and long‑term disability, life and accident insurance
• Paid leaves of absence
• Service awards
• Employee resource connection
• Adoption assistance
• Matching gifts program

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. The franchisee is a separate company from McDonald’s USA and is responsible for all employment matters. By applying to this position, you are applying to work at the franchisee-operated restaurant. Any information you provide in your application will be submitted only to the franchisee. McDonald’s USA will not receive a copy of your application and will have no involvement in any employment decisions regarding you.