Shift Leader - Upper East Side

Blank Street; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Shift Leader to enhance the customer experience in a vibrant coffee shop environment. This role involves leading a team to deliver exceptional service while maintaining high standards of product quality and operational excellence. You will be a key player in driving sales initiatives and fostering a collaborative workplace culture. If you have a passion for coffee and a knack for leadership, this is an exciting opportunity to make a significant impact in your community while growing your career.

Benefits

Medical, Dental, and Vision

Paid Sick Time

Paid Vacation Time

Paid Training Time

Barista Accreditation/Training Program

Tenure Based Wage Increases

Qualifications

• 2+ years’ experience in a customer service leadership position.
• Strong knowledge of specialty coffee and equipment.

Responsibilities

• Support GM and Training Team to coach and mentor new employees.
• Ensure operational excellence and maintain health standards.

Skills

Customer Service

Leadership

Coffee Knowledge

Interpersonal Communication

Time Management

Decision Making

Education

New York City Food Protection Certificate

Job description

About Blank Street…

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What's Brewing…

As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver a quality cup of coffee. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests.

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• “My Home is your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What you will own:

People - Deeply care for and coach your teammates

• Support your GM and Training Team to help coach and mentor new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future
• Our Shift Leaders are influential team leaders but do not manage other employees

Product - Execute our products flawlessly

• Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy
• Have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates
• Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date

Physical Space - Ensure true operational and brand excellence

• Ensure that your store maintains NYC Department of Health and Mental Hygiene (DOH) standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift
• Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance
• Open and close the location safely and responsibly (key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• Provide timely and consistent coaching to your team to inspire improvement in workflow
• Ensure your back of house and all areas of your store is well organized and a safe environment

Performance - Be the best at what you do

• Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner
• Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision

What you'll bring

• New York City Food protection certificate (DOH card)
• 2+ years’ experience in a customer service leadership position
• Love for coffee and customer service
• Strong knowledge of specialty coffee, latte art and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills
• Strong time management skills
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 withacceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Availability Requirements:

Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Perks:

• $19.50/ hour + tips
• Full time hours
• Medical, dental, and vision
• Barista accreditation/ training program
• Paid sick time
• Paid vacation time
• Paid training time
• Tenure based wage increases