Conference Services Manager

Omni Hotels & Resorts; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Conference Services Manager to enhance client experiences in a luxurious setting. This role involves meticulously coordinating events, ensuring seamless execution, and maintaining high service standards. With a focus on communication and planning, you'll play a key role in driving revenue through exceptional service and client relationships. Join a vibrant team that values empowerment and respect, and contribute to creating memorable experiences for guests while enjoying a supportive work culture.

Qualifications

• 3-5 years experience in catering sales or conference services.
• Flexible schedule including weekends and holidays.

Responsibilities

• Coordinate meeting room arrangements and communicate details.
• Manage all aspects of conferences including food and beverage.

Skills

Excellent communication skills

Strong computer skills

Catering sales experience

Event planning

Education

College Degree

Tools

Microsoft Word

Delphi

Excel

Outlook

Job description

Overview

Berkshire Place

This luxury New York City hotel offers an experience of sophistication reminiscent of an Upper East Side residence, ideally located in Midtown Manhattan. The Omni Berkshire Place is close to Fortune 500 companies and iconic sites such as Fifth Avenue, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway theatres. Featuring modern technology and contemporary décor, the accommodations provide a residential feel that appeals to both business and leisure travelers.

Employees at Omni Berkshire Place enjoy a vibrant work environment, comprehensive training, mentoring, and the pride of working for a company renowned for exceptional service. Our culture emphasizes respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, this could be the perfect opportunity for you.

Job Description

Coordinate meeting room arrangements with event planners and communicate details to relevant hotel departments through conference/meeting resumes.

Responsibilities

• Prepare resumes for groups ten days prior to arrival and review details in weekly staff meetings.
• Follow the standard operating procedures of the Catering and Conference Services Department.
• Help maintain the hotel’s position as a premier venue within social and corporate communities.
• Adhere to all staff procedures to ensure smooth event planning and execution, following hotel protocols.
• Ensure successful site inspections and client visits by careful planning and clear communication.
• Achieve high Medallia scores by building rapport with clients, preparing thoroughly, and being present during conferences to meet expectations.
• Generate revenue through contracted rooms, function spaces, and catering services.
• Conduct pre- and post-conference meetings with clients when appropriate.
• Maintain servicing standards for current and future client accounts.
• Coordinate with Food & Beverage managers for banquet functions and relay client requests.
• Ensure banquet event orders are accurate and shared with departments 15 days before events.
• Follow selling policies set by the Director of Sales and Marketing.
• Remain available to hotel management on-site.
• Identify opportunities for upselling and departmental revenue enhancement.
• Assist Group Sales Managers and accounting with group billing in collaboration with the Sales Coordinator.
• Participate in regular operational meetings.
• Manage all aspects of conferences, including food and beverage, AV, guest services, room assignments, transportation, billing, and special requests.
• Support hotel marketing efforts, including social media and event flyers.
• Contribute to selling strategies for the Private Dining Room in Berk's Bar.
• Prepare meeting materials for weekly event reviews and upcoming client events.
• Salary Range: $70,000.00 - $80,000.00.

Qualifications

• Flexible schedule, including weekends and holidays, to support 24/7 operations.
• Excellent communication skills across all forms: verbal, written, and non-verbal.
• College Degree required.
• Minimum of 3-5 years experience in catering sales or conference services, preferably as a manager in a luxury hotel.
• Professional appearance and presentation.
• Strong computer skills, including proficiency in Microsoft Word, Delphi, Excel, Outlook, and management systems.