Conference Services Manager

Omni Hotels and Resorts; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading luxury hotel in New York City is seeking a dedicated Conference Services Coordinator. The ideal candidate will excel in communication and customer service, ensuring smooth event planning and execution. This role involves coordinating all aspects of conferences, from logistics to client interactions, contributing to the hotel's reputation for excellence. Join a dynamic team that values respect and empowerment, and be part of a vibrant work environment that caters to both business and leisure travelers.

Qualifications

• 3-5 years of experience in catering sales or conference services.
• Flexible work hours, including weekends and holidays.

Responsibilities

• Coordinate meeting room arrangements and communicate details.
• Generate revenue through contracted rooms and catered events.
• Ensure successful site inspections and client visits.

Skills

Communication

Customer Service

Sales

Education

College Degree

Tools

Microsoft Word

Delphi

Excel

Outlook

Job description

Overview

Berkshire Place

This luxury New York City hotel offers an experience of Upper East Side sophistication with a prime Midtown Manhattan location. The Omni Berkshire Place is close to Fortune 500 companies and iconic sites such as Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Featuring modern technology and contemporary décor, the hotel provides accommodations with a residential feel, appealing to both business and leisure travelers.

The associates at Omni Berkshire Place enjoy a dynamic work environment, comprehensive training, mentoring, and pride in delivering exceptional service. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about service, this may be the perfect opportunity for you.

Job Description

The role involves coordinating meeting room arrangements with planners and communicating details through department heads via conference/meeting resumes.

Responsibilities

1. Prepare resumes for groups ten days prior to arrival and review details in weekly staff meetings.
2. Adhere to departmental standard operating procedures for Catering and Conference Services.
3. Help maintain the hotel’s position as a premier venue within social and corporate communities.
4. Follow standard procedures for event planning to ensure prompt and thorough service, adhering to hotel protocols.
5. Ensure successful site inspections and client visits through careful planning and clear communication.
6. Achieve high Medallia scores by establishing rapport, preparing accurately, and being present during conferences to meet client expectations.
7. Generate revenue through contracted rooms, function spaces, and catered events.
8. Conduct pre- and post-conference meetings with clients as appropriate.
9. Service current and future client accounts per hotel standards.
10. Coordinate with Food & Beverage managers for banquet functions and communicate client requests to relevant departments.
11. Ensure banquet event orders are accurate and shared with departments 15 days prior to events.
12. Follow selling policies set by the Director of Sales and Marketing.
13. Remain accessible to hotel management on-site.
14. Identify revenue opportunities and upsell whenever possible.
15. Assist Group Sales Managers and accounting with group billing, in collaboration with the Sales Coordinator.
16. Participate in operational and staff meetings as required.
17. Coordinate all conference aspects, including food & beverage, timing, A/V, guest services, room assignments, transportation, check-in/out procedures, special requests, billing, and other logistical details.
18. Support hotel marketing efforts, including social media and event flyers.
19. Assist with selling practices and strategies for the Private Dining Room in Berk's Bar.
20. Prepare meeting materials for weekly events and reviews.
21. Salary Range: $70,000 - $80,000.

Qualifications

• Flexible work hours, including weekends and holidays, to support 24-hour operations.
• Excellent communication skills—verbal, written, and non-verbal.
• College Degree required.
• 3-5 years of experience in catering sales or conference services, preferably in a luxury hotel management role.
• Professional appearance and presentation.
• Strong computer skills, including proficiency in Microsoft Word, Delphi, Excel, Outlook, and management systems.

Additional Details

Location: US-NY-New York

Posted Date: 3 days ago (5/8/2025 11:01 AM)

Requisition ID: 2025-122939

Number of Openings: 1

Category: Sales