Sales & Service Manager - Upper East Side

Alo Yoga; New York (NY); On-site; USD 60,000 - 76,000; Full time

Job summary

An established industry player in retail apparel seeks a Sales & Service Manager for their Upper East Side location. This role is pivotal in driving sales and enhancing guest experiences, while developing talent that embodies the company's values. As a key member of the leadership team, you will ensure operational efficiency and maintain exceptional service standards. With a focus on mindful movement and community, this position offers a dynamic work environment where your contributions will significantly impact both the business and its clientele. Join a forward-thinking company that values growth and well-being.

Benefits

Employee discount for Bella+Canvas and Alo Yoga

Free membership to Alo Moves

Competitive medical, dental, vision plans

401K with company matching

Monthly incentives

Clothing allowance

Free yoga classes

Qualifications

• 3-5 years in retail or related leadership roles.
• Proficiency in MS Office and excellent interpersonal skills.

Responsibilities

• Drive sales and enhance guest experience through effective leadership.
• Manage budgets and key metrics to support planning processes.

Skills

Retail Management

Customer Service

Sales Strategy

Communication Skills

Time Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

MS Office

Job description

Sales & Service Manager - Upper East Side

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Sales & Service Manager - Upper East Side

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WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW
The Sales & Service Manager is a key member of the store leadership team, responsible for executing Alo’s business and guest experience strategies. The role involves driving sales, enhancing guest experience, and developing talent to embody Alo’s values. The manager ensures exceptional guest service, maintains store cleanliness and safety, and supports operational efficiency through active engagement on the sales floor and back of house.

• Investigate sales opportunities and collaborate with the General Manager to address process or system gaps.
• Lead the Sales & Service team to deliver outstanding guest experiences, including guest connection and product education, through coaching and feedback.
• Build and maintain client relationships daily.
• Ensure proper sales floor coverage and lead sales initiatives.
• Partner with the General Manager to develop and implement the store’s Sales & Service strategy.

BUSINESS LEADERSHIP

• Represent the store in meetings and conference calls alongside the General Manager.
• Monitor and manage budgets, reports, and key metrics like expenses and sell-through rates, supporting planning processes.
• Plan for future business needs to maintain optimal performance.

PEOPLE MANAGEMENT

• Ensure the team embodies Alo’s mission and principles, communicating effectively with guests.
• Lead through accountability, coaching, talent development, and effective communication.
• Develop internal and external talent pipelines through succession planning and recruitment.
• Create schedules aligned with business priorities in partnership with the General Manager.

BUSINESS PARTNERING

• Oversee implementation of the Alo Sales and Service Model to ensure operational efficiency.
• Collaborate with cross-functional partners and align with the General/Store Manager’s vision.
• Balance business needs with brand culture navigation.

QUALIFICATIONS

• 3-5 years in retail or related leadership roles.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks in a dynamic environment.
• Strong work ethic, time management, and accountability.
• Physical ability to move throughout the store, lift up to 50 pounds, and perform related tasks.

SCHEDULE & AVAILABILITY

Full-time employees should be available for opening, closing, and weekend shifts, including during the holiday blackout period from Thanksgiving week through early January.

As an Equal Opportunity Employer, Alo Yoga does not discriminate based on race, color, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic status, sexual orientation, gender identity or expression, or any other protected status.

PERKS & COMPENSATION

• Employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves.
• Competitive medical, dental, vision plans, virtual mental health services, and parental support (full-time).
• 401K with company matching (full-time).
• Monthly incentives, clothing allowance, and free yoga classes.

The base salary ranges from $60,000 to $76,000 annually, with potential bonuses through the Monthly Store Incentive program. Additional benefits include clothing allowance, employee discounts, 401K, health plans, and more.

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Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Retail Apparel and Fashion