Shift Leader: Team Coach & Operations Lead

Cajun Funding Corp; United States; On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Church's Chicken is seeking a Shift Leader to supervise Team Members during shifts, coaching for outstanding customer experiences, and ensuring adherence to company policies. The role involves leadership, training, cash handling, inventory and POS duties in a fast‑paced restaurant.

The position requires 18+ with a high school diploma or GED; ServSafe training is recommended. Candidates must be able to drive and have access to transport for shifts.

Qualifications

• Customer service leadership and coaching on shift.
• Ability to manage cash handling and security procedures.
• Experience training and supervising Team Members.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products.
• Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Skills

Customer service

Leadership

Cash handling

POS operation

Team training

Education

High School Diploma or GED

ServSafe Food Safety

Tools

POS system

Job description

Church's Chicken is seeking a Shift Leader to supervise Team Members during shifts, coaching for outstanding customer experiences, and ensuring adherence to company policies. The role involves leadership, training, cash handling, inventory and POS duties in a fast‑paced restaurant.

The position requires 18+ with a high school diploma or GED; ServSafe training is recommended. Candidates must be able to drive and have access to transport for shifts.