Shift Leader: Team Coach for Guest Experience

Ontario Trillium Foundation; Bethlehem (Northampton County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' Franchisee in Bethlehem, PA is seeking a Shift Leader to coach Crew Members and uphold brand standards while delivering a friendly guest experience. This role focuses on team guidance, goal setting, and operational excellence.

As a Shift Leader you will set assignments, monitor performance, provide timely feedback, and celebrate successes to keep the crew motivated and guest satisfaction high.

Qualifications

• Experience leading or coaching fast-food crew preferred.
• Strong communication and customer service skills.
• Ability to work flexible shifts including evenings and weekends.

Responsibilities

• Coach Crew Members to uphold brand standards and deliver friendly guest experiences.
• Set goals, assign tasks, and motivate team while providing timely feedback.

Job description

Dunkin' Franchisee in Bethlehem, PA is seeking a Shift Leader to coach Crew Members and uphold brand standards while delivering a friendly guest experience. This role focuses on team guidance, goal setting, and operational excellence.

As a Shift Leader you will set assignments, monitor performance, provide timely feedback, and celebrate successes to keep the crew motivated and guest satisfaction high.