Shift Leader: Team Builder & Guest Experience

Caribou Coffee; Coon Rapids (MN); On-site; USD 18,000 - 29,000; Full time

Job summary

Caribou Coffee in Coon Rapids, Minnesota is seeking a Shift Leader to partner with the General Manager in guiding the store toward daily goals, quality standards and guest connections during each shift. You will coach team members, ensure SOP compliance, and manage operations with calm under pressure.

Ideal candidates have at least 1 year of leadership or relevant customer service experience, are 18+, and can work early mornings, evenings, weekends or holidays.

Qualifications

• At least 1 year in leadership, retail, or customer service.
• Able to work early mornings, evenings, weekends and/or holidays.
• Must be at least 18 years old.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Coach and train team on responsibilities, product knowledge and promotions.
• Ensure SOP and quality standards are followed.
• Perform store administrative tasks as assigned.

Skills

Team leadership

Customer service

Communication

Education

High school diploma or GED

Job description

Caribou Coffee in Coon Rapids, Minnesota is seeking a Shift Leader to partner with the General Manager in guiding the store toward daily goals, quality standards and guest connections during each shift. You will coach team members, ensure SOP compliance, and manage operations with calm under pressure.

Ideal candidates have at least 1 year of leadership or relevant customer service experience, are 18+, and can work early mornings, evenings, weekends or holidays.