Shift Leader: Elevate Team & Guest Experience

Bagel Brands; Wayzata (MN); On-site; USD 17,908 - 28,929; Full time

Job summary

Caribou Coffee in Wayzata, MN is seeking a Shift Leader to partner with the General Manager and lead shifts with focus on team engagement and guest satisfaction. You will coach, delegate, and ensure SOPs are followed while delivering a positive guest experience.

You must have 1 year of leadership or customer service experience and be at least 18; the role requires flexible hours including mornings, evenings, and weekends.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence.
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen.
• Thinks strategically about maximizing product sales and waste management.
• Demonstrates "total store vision" to take ownership of the look and feel of the store.
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated.
• Consistently leverages effective communication on the floor during the shift.
• Sees the needs of the team and guest and addresses situations before they become problematic.
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks.
• Takes ownership not only for the current shift, but also the shift that follows.
• Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently.
• Actively - and in the moment - coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role.
• Trains team on role responsibilities, product knowledge and promotional items.
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.
• Actively develops Team Members and is in conversations about career and professional growth.
• Brings the Core Values to life ...
• Takes ownership for their impact on other people and actively manages how they show up.
• Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty.
• Is resilient under pressure and brings a being of calm in critical moments.
• Brings joyfulness to leading the team, serving guests and being a community member.
• Seeks to be of service and create success for others.
• Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow.
• Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn.
• Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance.
• Takes ownership for, and is eager to, make a positive impact on others.
• Seeks to create an inclusive and inspiring culture on every shift with every team member.
• Takes full ownership of their own development and actively seeks feedback and growth opportunities

Skills

Leadership experience

Flexible schedule

Customer service experience

18+ age requirement

Education

High school diploma or GED

Job description

Caribou Coffee in Wayzata, MN is seeking a Shift Leader to partner with the General Manager and lead shifts with focus on team engagement and guest satisfaction. You will coach, delegate, and ensure SOPs are followed while delivering a positive guest experience.

You must have 1 year of leadership or customer service experience and be at least 18; the role requires flexible hours including mornings, evenings, and weekends.