Shift Leader: Inspire Teams, Elevate Guest Experience

Caribou Coffee; Lakeville (MN); On-site; USD 17,908 - 28,929; Full time

Job summary

Caribou Coffee in Lakeville, Minnesota is seeking a Shift Leader to guide store operations in partnership with the GM or AGM. You’ll ensure clear goals, expectations, and smooth guest connections during each shift.

You’ll coach teammates, uphold SOPs, manage daily tasks, and grow your team while delivering a welcoming, high‑performing environment. This role requires flexibility across mornings, evenings, and weekends; you’ll be a calm leader under pressure with a focus on community and quality.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Able to work early mornings, evenings, some holidays and weekends.
• Must be at least 18 years old.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed on the floor.
• Coach team members and provide feedback to improve performance.
• Assist with store operations, inventory, and deposits as assigned.

Skills

Leadership

Customer service

Communication

Education

High school diploma or GED

Job description

Caribou Coffee in Lakeville, Minnesota is seeking a Shift Leader to guide store operations in partnership with the GM or AGM. You’ll ensure clear goals, expectations, and smooth guest connections during each shift.

You’ll coach teammates, uphold SOPs, manage daily tasks, and grow your team while delivering a welcoming, high‑performing environment. This role requires flexibility across mornings, evenings, and weekends; you’ll be a calm leader under pressure with a focus on community and quality.