Shift Leader - Store Ops & Customer Experience

CVS Health; Moraga (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

CVS Health in Moraga, CA is seeking a Shift Supervisor to support store management, drive execution, and enhance customer loyalty through attentive service. When there is no manager onsite, you lead the staff and ensure opening and closing procedures are completed.

You will supervise the crew, coordinate with management, handle customer questions, merchandise, pricing, and displays, while maintaining confidentiality and a positive shopping experience.

Qualifications

• Must have strong deductive reasoning, analytical and computer skills.
• Excellent communication and supervision capabilities.
• Flexibility to work early mornings, overnights and weekends.

Responsibilities

• Lead store staff in absence of manager, ensuring open/close procedures.
• Supervise activities and coordinate with store management.
• Deliver strong customer service and resolve issues per policy.
• Maintain stock, price, and display merchandising.
• Protect customer/patient confidentiality.
• Communicate effectively with management and crews.
• Assist customers and promote CVS service culture.
• Reset departments following POGs.
• Handle weekly, promotional, and seasonal merchandise inventories.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School Diploma or equivalent

Job description

CVS Health in Moraga, CA is seeking a Shift Supervisor to support store management, drive execution, and enhance customer loyalty through attentive service. When there is no manager onsite, you lead the staff and ensure opening and closing procedures are completed.

You will supervise the crew, coordinate with management, handle customer questions, merchandise, pricing, and displays, while maintaining confidentiality and a positive shopping experience.