Shift Lead: Customer Service & Store Ops

CVS Health; San Mateo (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

CVS Health in San Mateo, CA is seeking a Shift Supervisor to support store management, drive daily store execution and ensure outstanding customer service. You will lead staff in the absence of a manager, oversee opening and closing procedures, and help maintain a clean, organized shopping environment.

Responsibilities include supervising crew, resolving customer questions, stocking and pricing merchandise, and ensuring policies on confidentiality and safety are followed.

Qualifications

• Deductive reasoning ability and analytical skills.
• Advanced communication and supervision abilities.
• Flexibility to work early mornings, overnights and weekends.

Responsibilities

• Support store management and crews to drive store execution.
• Supervise the crew, directing and following up on activities.
• Communicate information effectively with management and crews.
• Assist customers with questions, problems and complaints; uphold service culture.
• Maintain customer/patient confidentiality.
• Price merchandise, stock shelves and manage displays and inventory.
• Reset departments following planograms (POGs).

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Education

High School Diploma

Job description

CVS Health in San Mateo, CA is seeking a Shift Supervisor to support store management, drive daily store execution and ensure outstanding customer service. You will lead staff in the absence of a manager, oversee opening and closing procedures, and help maintain a clean, organized shopping environment.

Responsibilities include supervising crew, resolving customer questions, stocking and pricing merchandise, and ensuring policies on confidentiality and safety are followed.