Shift Lead: Fast-Paced Guest Service & Team Coach

Burger King; Webbers Falls (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Burger King in Webbers Falls, OK is seeking an Hourly Shift Coordinator to lead operations during shifts and support the Restaurant General Manager. You will coordinate guest service and team activities to drive sales and maintain standards.

The role involves assisting with inventory, coaching Team Members, and ensuring efficient, friendly service in a clean environment. This position is hourly and tenant a fast-paced restaurant setting.

Qualifications

• Demonstrated understanding of guest service principles.

Responsibilities

• Maintains inventory.
• Directs accurate prep and sale of products for prompt delivery.
• Reviews results to identify successes and improvements.
• Upholds operational and brand standards.
• Motivates staff to deliver fast, friendly service in clean surroundings.
• Provides coaching to improve team capabilities.
• Performs duties of Team Member when necessary.

Skills

Guest service

Job description

Hourly Shift Coordinator

Overview

Hourly Shift Coordinators (HSC) is the Shift Leader of the restaurant focused on delivering sales and positive results through Guest & operations coordination.The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts driving key performance outcomes.The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Duties And Responsibilities

• Maintains inventory
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities

*Performs duties of the Team Member when necessary

Qualifications And Skills

• Demonstrated understanding of guest service principles

*Hiring decisions, compensations, benefits, and employment terms and conditions at independent franchised Burger King® Restaurants will vary and are determined solely by the Franchise.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.