Shift Leader: Service & Operations Coach

Summerwood Master; Willow Grove (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Summerwood Master in Willow Grove, PA is seeking a Shift Manager to support management in routine administrative and operational tasks, driving customer service excellence and adherence to company standards.

You will train crew, coach hourly staff, and, when needed, open or close the restaurant in management's absence, maintaining control of daily operations. Responsibilities include cash accuracy, inventory, and food safety audits, with focus on service speed.

Qualifications

• Shift Manager responsibilities include supporting management with routine administrative tasks.
• Need to coach and train hourly crew and provide ongoing feedback on service and quality.
• Foster customer service excellence and maintain product and facility standards.
• Monitor food handling procedures and assist in opening/closing the restaurant in management's absence.

Responsibilities

• Maintain fast, accurate service and positive guest relations while ensuring quality standards.
• Manage cash procedures such as deposits, making change, and cash drawer accuracy.
• Conduct daily inventory, food safety audits, and set up daily control sheets.
• Review facility and equipment readiness and monitor inventory, food prep, and order fulfillment.
• Monitor service speed and resolve bottlenecks to meet standards.
• When management is unavailable, open/close the restaurant and oversee operations.

Job description

Summerwood Master in Willow Grove, PA is seeking a Shift Manager to support management in routine administrative and operational tasks, driving customer service excellence and adherence to company standards.

You will train crew, coach hourly staff, and, when needed, open or close the restaurant in management's absence, maintaining control of daily operations. Responsibilities include cash accuracy, inventory, and food safety audits, with focus on service speed.