Shift Leader - Guest Service & Operations Coach

Summerwood Corporation; Willow Grove (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Summerwood Corporation is seeking a Shift Manager to drive customer service excellence and uphold quality standards. You will coach hourly staff, manage daily operations, and assist with opening/closing when leadership is absent.

Key duties include monitoring inventory, ensuring fast service, and performing food safety checks. This role requires strong leadership and hands-on training within a busy restaurant setting.

Qualifications

• Minimum high school education or equivalent.
• Demonstrated ability to lead a team in a fast-paced environment.
• Knowledge of food safety standards and procedures.

Responsibilities

• Maintain fast, accurate service and uphold product quality.
• Conduct periodic food safety audits and coaching for crew.
• Oversee opening and closing procedures when management is unavailable.
• Monitor inventory, daily operations, and order fulfillment.
• Manage cash procedures and daily deposits.

Skills

Customer service

Food safety

Coaching

Inventory control

Education

High school diploma

Tools

POS systems

Inventory software

Job description

Summerwood Corporation is seeking a Shift Manager to drive customer service excellence and uphold quality standards. You will coach hourly staff, manage daily operations, and assist with opening/closing when leadership is absent.

Key duties include monitoring inventory, ensuring fast service, and performing food safety checks. This role requires strong leadership and hands-on training within a busy restaurant setting.