Shift Leader - Service & Operations Coach

Summerwood Corporation

Norristown (Montgomery County)

On-site

USD 17,000 - 25,000

Part time

14 days+

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Job summary

Summerwood Corporation is seeking a Shift Manager to support management in routine admin and operational tasks at the restaurant. The role includes training crew, coaching, and taking opening/closing responsibilities when management is unavailable.

Responsibilities emphasize fast, accurate service, food safety, inventory control, and maintaining company standards in product and facility quality.

Qualifications

Shift Manager is an hourly role supporting management with routine admin and operational tasks.
Human resources responsibilities include crew training and ongoing coaching.
In management absence, shift manager may handle opening/closing with administrative control but not managerial authority.

Responsibilities

Maintains fast, accurate service and ensures product quality aligns with standards.
Conducts periodic food safety audits.
Provides ongoing coaching to crew on customer service, product quality and speed of service.
Shares daily cash procedures responsibilities with Management (deposits, making change, opening/closing safe).
Performs daily inventory, completes shift-to-shift food safety audits, sets up control sheets.
Monitors facility/equipment readiness and daily operations, including inventory and order fulfillment.
Oversees opening/closing in the absence of management and handles deliveries as needed.
Provides hands-on training for crew in Learning Zone.