Shift Leader - Service & Operations Coach

Summerwood Corporation; Norristown (Montgomery County); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Summerwood Corporation is seeking a Shift Manager to support management in routine admin and operational tasks at the restaurant. The role includes training crew, coaching, and taking opening/closing responsibilities when management is unavailable.

Responsibilities emphasize fast, accurate service, food safety, inventory control, and maintaining company standards in product and facility quality.

Qualifications

• Shift Manager is an hourly role supporting management with routine admin and operational tasks.
• Human resources responsibilities include crew training and ongoing coaching.
• In management absence, shift manager may handle opening/closing with administrative control but not managerial authority.

Responsibilities

• Maintains fast, accurate service and ensures product quality aligns with standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching to crew on customer service, product quality and speed of service.
• Shares daily cash procedures responsibilities with Management (deposits, making change, opening/closing safe).
• Performs daily inventory, completes shift-to-shift food safety audits, sets up control sheets.
• Monitors facility/equipment readiness and daily operations, including inventory and order fulfillment.
• Oversees opening/closing in the absence of management and handles deliveries as needed.
• Provides hands-on training for crew in Learning Zone.

Skills

Customer service

Coaching & feedback

Opening & closing

Cash handling

Inventory management

Food safety audits

Job description

Summerwood Corporation is seeking a Shift Manager to support management in routine admin and operational tasks at the restaurant. The role includes training crew, coaching, and taking opening/closing responsibilities when management is unavailable.

Responsibilities emphasize fast, accurate service, food safety, inventory control, and maintaining company standards in product and facility quality.