Shift Leader: Service-Driven Pizza Team Lead

Pizza Hut; Claremont (NH); On-site; USD 21,000 - 29,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager. The role focuses on leading shifts, training staff to Pizza Hut standards, and maintaining a safe, high-quality operation. The candidate will manage inventory, execute scheduling, and ensure exceptional customer service while upholding brand standards.

Required ServSafe certification, MSM courses 4-5, and proficiency in Microsoft Office. A valid driver's license is preferred for this position.

Qualifications

• ServSafe certification is required.
• MSM courses 4-5 completed or in progress.

Responsibilities

• Take ownership and responsibility of restaurant and team during shifts.
• Train team members to Pizza Hut and Tasty Hut, LLC standards.
• Resolve customer complaints using BLAST and always put customer needs first.
• Promote a positive restaurant culture and employee experience.
• Manage inventory and food orders.
• Enforce Pizza Hut service principles.
• Assist RGM with inventory, forecasting and scheduling.
• Ensure team has tools and knowledge for success.
• Deliver high customer satisfaction on all shifts.
• Ensure brand standards and safety on shifts.

Skills

ServSafe Certified

Be A Customer Maniac

Lead On! Shift Leader

Microsoft Office

Education

MSM courses 4-5

Tools

Microsoft Office

Job description

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager. The role focuses on leading shifts, training staff to Pizza Hut standards, and maintaining a safe, high-quality operation. The candidate will manage inventory, execute scheduling, and ensure exceptional customer service while upholding brand standards.

Required ServSafe certification, MSM courses 4-5, and proficiency in Microsoft Office. A valid driver's license is preferred for this position.