Shift Leader: Customer-Focused Operations Lead

Pizza Hut; Mount Airy (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to support daily restaurant operations and lead a high-performing team. You will train staff, manage inventory and ensure safety and brand standards are met across shifts.

Join a fast-paced team where delivering great customer service is the priority, while upholding ServSafe practices and Pizza Hut procedures. Apply your leadership skills to maintain a positive workplace culture.

Qualifications

• ServSafe Certified requirement.
• MSM courses 4-5 as part of leadership training.
• Proficient with Microsoft Office applications.

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts.
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Own and Promote Positive Restaurant Culture and Employee Experience.
• Responsible for Inventory and Food Orders.
• Enforce and Follow Pizza Hut Service Principles (Deliver it Fast, Make Food We are Proud of, Service with a Smile).
• Assist RGM With Oversight and Execution of Store Inventory, Forecasting, Scheduling Processes.
• Deliver High Customer Satisfaction Results on All Shifts.
• Maintain Brand Standards and Safety regulations for food, restaurant, and drivers.

Skills

Leadership

Customer service

Inventory management

Training teammates

Safety compliance

Education

ServSafe Certified

MSM courses 4-5

Microsoft Office proficiency

Tools

Hutlink

Pizzapedia

Learning Zone

Job description

Pizza Hut is seeking a Shift Leader to support daily restaurant operations and lead a high-performing team. You will train staff, manage inventory and ensure safety and brand standards are met across shifts.

Join a fast-paced team where delivering great customer service is the priority, while upholding ServSafe practices and Pizza Hut procedures. Apply your leadership skills to maintain a positive workplace culture.