Shift Leader: Drive Fast, Friendly Dining

Pizza Hut; Boone (NC); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

Pizza Hut seeks a Shift Leader to manage daily operations, lead team members, and uphold brand standards. You will train staff, resolve customer issues using standard procedures, and ensure a safe, clean, high-service environment during shifts.

The role requires ServSafe certification, leadership experience, and proficiency with Microsoft Office. Join a team-focused store and drive guest satisfaction and operational excellence.

Qualifications

• ServSafe certification required or in process.
• Proficient with Microsoft Office suite.
• Experience leading and training restaurant teams.
• Ability to resolve customer issues using standard procedures.

Responsibilities

• Take ownership and responsibility of the restaurant and team during shifts.
• Train team members to Pizza Hut and Tasty Hut, LLC standards.
• Use BLAST to resolve all customer complaints and put customer needs first.
• Own and promote a positive restaurant culture and employee experience.
• Manage inventory and food orders; ensure safety and brand standards.
• Lead and delegate tasks to ensure smooth shift execution and performance.
• Maintain a clean, organized restaurant meeting health and safety regulations.
• Act as brand steward for Pizza Hut and adhere to policies and procedures.

Skills

Team Leadership

Customer Service

Training

Education

ServSafe Certified

Tools

Hutlink

Learning Zone

Pizzapedia

Microsoft Office

Job description

Pizza Hut seeks a Shift Leader to manage daily operations, lead team members, and uphold brand standards. You will train staff, resolve customer issues using standard procedures, and ensure a safe, clean, high-service environment during shifts.

The role requires ServSafe certification, leadership experience, and proficiency with Microsoft Office. Join a team-focused store and drive guest satisfaction and operational excellence.