Shift Leader: Drive Service & Team Excellence

Pizza Hut; Morganton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to manage daily restaurant operations, lead a team, and ensure exceptional service. You will train staff to standard procedures, resolve customer concerns, and uphold safety and brand standards on every shift.

A ServSafe certification is preferred, along with strong communication and organizational skills. You will also handle inventory, scheduling, and compliance with laws while maintaining a clean, welcoming environment for guests and employees alike.

Qualifications

• Proven leadership and team supervision abilities.
• Strong customer service orientation and problem-solving skills.
• Experience with restaurant operating standards and training materials.

Responsibilities

• Take ownership of restaurant and team during shifts.
• Train team members to Pizza Hut standards.
• Resolve customer complaints using BLAST method.
• Maintain positive restaurant culture and employee experience.
• Oversee inventory and food orders; ensure safety and sanitation.
• Enforce Pizza Hut service principles and brand standards.
• Support RGM with inventory, forecasting and scheduling.
• Ensure staffing has tools and knowledge for success.
• Deliver high customer satisfaction on every shift.

Skills

Leadership

Customer Service

Training

Communication

Microsoft Office

Education

ServSafe Certification

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Pizza Hut is seeking a Shift Leader to manage daily restaurant operations, lead a team, and ensure exceptional service. You will train staff to standard procedures, resolve customer concerns, and uphold safety and brand standards on every shift.

A ServSafe certification is preferred, along with strong communication and organizational skills. You will also handle inventory, scheduling, and compliance with laws while maintaining a clean, welcoming environment for guests and employees alike.