Shift Leader: Restaurant Ops & Team Lead

Papa John's International; Ponte Vedra Beach (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Papa John’s is seeking a Restaurant Supervisor to oversee shifts and areas of operation, ensuring high quality products and top-tier customer service. The role focuses on profitability, policy execution, and compliance with laws and company standards.

You will lead a team, manage staffing and training, respond to customer concerns, and drive brand loyalty through excellent service and accurate order fulfillment.

Qualifications

• High School diploma or GED required.
• Successful and stable employment history required.
• Ability to supervise a restaurant team and lead a shift.
• Bilingual in certain markets may be beneficial.

Responsibilities

• Demonstrate exemplary operations skills in all aspects of the restaurant and ensure each product meets Papa John’s standards.
• Supervise a restaurant team, maintain staffing, train team members, ensure standards, and coach for performance.
• Contribute to sales goals by providing prompt, friendly customer service and building check averages.
• Contribute to profit goals by managing cash, inventory, safety, and overall restaurant assets.

Skills

Attention to Detail

Commitment to Task

Customer Focused

Initiative

Relationship Management

Teamwork

Cash Management

Education

High School diploma or GED

Successful and stable employment history

Job description

Papa John’s is seeking a Restaurant Supervisor to oversee shifts and areas of operation, ensuring high quality products and top-tier customer service. The role focuses on profitability, policy execution, and compliance with laws and company standards.

You will lead a team, manage staffing and training, respond to customer concerns, and drive brand loyalty through excellent service and accurate order fulfillment.