Shift Leader: Quality, Service & Team Coach

Workstream; Shaker Heights (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Donatos is seeking a Shift Manager to oversee quality and service in our restaurant. You will coach and train Associates to deliver top‑quality food and friendly, honest service.

You may open or close in the absence of a salaried Manager, completing administrative tasks while safeguarding people, guests, and assets. Responsibilities include coaching on Donatos standards, maintaining food safety, managing shift staffing, and ensuring accurate orders within promised times.

Qualifications

• Experience leading or supervising teams in a food-service setting.

Responsibilities

• Interacts with customers attentively and enthusiastically.
• Anticipates customer needs and removes service barriers.
• Resolves complaints with care and empathy.
• Ensures adherence to Donatos Service Behaviors.
• Trains new Associates on Donatos standards and processes.
• Manages staffing, quality, and costs during shifts.

Skills

Leadership & coaching

Customer service

Food safety & sanitation

Job description

Donatos is seeking a Shift Manager to oversee quality and service in our restaurant. You will coach and train Associates to deliver top‑quality food and friendly, honest service.

You may open or close in the absence of a salaried Manager, completing administrative tasks while safeguarding people, guests, and assets. Responsibilities include coaching on Donatos standards, maintaining food safety, managing shift staffing, and ensuring accurate orders within promised times.