Shift Leader: People-First Coach & Team Builder

Chick-fil-A; Leander (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling (closed on Sundays

Learning from Operator and Restaurant 

Growth and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader in Leander, TX to own and lead shifts, coach Team Members, and ensure operational excellence. The role focuses on delivering exceptional guest service, staff development, and maintaining Chick-fil-A’s culture and standards.

The Team Leader helps train new hires, respond to guests promptly, and manage cash while working in a fast-paced, people-focused environment that values teamwork and servant leadership.

Qualifications

• Must be at least 16 years old.
• Must be able to work Saturdays.
• Ability to work and lead the operations of a fast-paced environment.
• Strong people skills with a desire to serve Team Members and commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required, but preferred.
• Have the ability to lift and carry 50 lbs on a regular basis.
• Have the ability to stand for long periods of time.
• Have the ability to work outside for long periods of time.

Responsibilities

• Owns and leads the entire shift.
• Plans and sets the tone for a shift and acts as a role model for our team.
• Ensures their team is executing restaurant operations with excellence.
• Coach and develop Team Members.
• Offer immediate and respectful response to guests' needs.
• Assist in training of new hires and ongoing training for established Team Members.
• Be a friendly, encouraging team player.
• Cash management.

Skills

People leadership

Customer service

Coaching

Discipline handling

Operational excellence

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Chick-fil-A is seeking a Team Leader in Leander, TX to own and lead shifts, coach Team Members, and ensure operational excellence. The role focuses on delivering exceptional guest service, staff development, and maintaining Chick-fil-A’s culture and standards.

The Team Leader helps train new hires, respond to guests promptly, and manage cash while working in a fast-paced, people-focused environment that values teamwork and servant leadership.