Shift Leader — People-First Coach & Operations Lead

Workstream; Florida; On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Closed on Sundays

Scholarship opportunities

Learning from Operators

Job summary

Chick-fil-A East Doral DTO in Florida is seeking a Shift Leader who embodies our core values and serves guests with a heart of service. You will support senior leadership in daily operations while coaching team members.

This role focuses on keeping the restaurant running smoothly and building a capable team. It offers a dynamic, fast-paced environment with opportunities for growth and professional development.

Qualifications

• Bilingual English/Spanish preferred.
• Reliable and cheerful with a positive attitude.
• Customer service oriented and team player.
• Strong interpersonal skills and attention to detail.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Provide immediate, respectful responses to guest needs.
• Assist in training new hires, set the shift tone, and model behavior for the team.
• Train other trainers to build future team members and sustain training.
• Open and/or close, lead shifts, and act as key holder.
• Count drawers and finalize day accurately.
• Maintain excellent written and spoken communication.
• Ensure cash handling procedures are followed at all times.
• Analyze daily operations to uphold operational excellence.
• Address guest issues and consult management on complex matters.
• Engage team members and leaders to keep guest experience at the forefront.

Skills

Bilingual (English/Spanish)

Reliable

Cheerful attitude

Customer service oriented

Strong interpersonal skills

Detail oriented

Multi-tasking

Flexible schedule

Lift 50 lbs

Stand long periods

Education

No education required

Job description

Chick-fil-A East Doral DTO in Florida is seeking a Shift Leader who embodies our core values and serves guests with a heart of service. You will support senior leadership in daily operations while coaching team members.

This role focuses on keeping the restaurant running smoothly and building a capable team. It offers a dynamic, fast-paced environment with opportunities for growth and professional development.