Shift Leader: Path to Store Manager in a Fast-Paced Café

Baskin-Robbins; Cicero (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

Dunkin' in the Cicero area is hiring an experienced Shift Manager. We seek someone with 1–2 years of shift leadership, leading a team of 5+, and who has or can obtain an Illinois Health and Sanitation Manager License (ServSafe) within 30 days (paid by company).

Typical shift would be 10 am - 5pm or 6 pm; franchisee Chicagoland Commissary, LLC oversees operations. Reports to Restaurant Manager.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Leadership experience

English proficiency

Basic computer skills

Job description

Dunkin' in the Cicero area is hiring an experienced Shift Manager. We seek someone with 1–2 years of shift leadership, leading a team of 5+, and who has or can obtain an Illinois Health and Sanitation Manager License (ServSafe) within 30 days (paid by company).

Typical shift would be 10 am - 5pm or 6 pm; franchisee Chicagoland Commissary, LLC oversees operations. Reports to Restaurant Manager.