Shift Lead & Team Coach – Fast-Paced Café

Dunkin' Donuts & Baskin Robbins - Niles; Niles (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

Dunkin in Illinois is seeking enthusiastic leaders to coach crew members and drive a positive guest culture. The Supervisor / Shift Lead / Crew Lead role is offered as part time or full time, with prior shift leadership and restaurant experience highly desirable.

You will support cash handling, maintain cleanliness, ensure proper uniforms, and manage shift flow while ensuring breaks. Franchisee is independent; wage and benefits vary by franchisee.

Qualifications

• Experience leading a team in a fast-paced restaurant.
• Strong communication and interpersonal skills.
• Prior Dunkin Donuts or QSR experience is a plus.

Responsibilities

• Assist with cashier duties including cash outs and making change.
• Ensure restaurant cleanliness and delegate side work daily.
• Perform uniform checks to ensure proper attire.
• Run the shift and monitor breaks for all employees.
• Assist the manager with additional needs.

Skills

Communication

People management

Restaurant experience

English fluency

QSR experience

Job description

Dunkin in Illinois is seeking enthusiastic leaders to coach crew members and drive a positive guest culture. The Supervisor / Shift Lead / Crew Lead role is offered as part time or full time, with prior shift leadership and restaurant experience highly desirable.

You will support cash handling, maintain cleanliness, ensure proper uniforms, and manage shift flow while ensuring breaks. Franchisee is independent; wage and benefits vary by franchisee.