Shift Leader - Outdoor Gear & Customer Experience

Sportsman's Warehouse; Laramie (WY); On-site; USD 19,000 - 22,000; Full time

Job summary

Sportsman’s Warehouse in Laramie, WY is seeking a Team Lead to assist the Store Management Team during each shift. You will supervise departments, coach Outfitters, and help drive operational goals while maintaining a positive work environment.

The role emphasizes supervising daily store operations, training new staff, and ensuring excellent customer service with strong product knowledge. Candidates should have retail leadership exposure and a willingness to work varied shifts.

Qualifications

• Excellent customer service, sales skills, and product knowledge.
• Strong interpersonal and communication abilities.
• Organizational and multitasking skills for a dynamic retail setting.
• Knowledge of inventory management and merchandising principles.
• Basic budgeting understanding and familiarity with retail financial practices.
• Awareness of local outdoor trends and activities.

Responsibilities

• Provide team support, training, and guidance to hourly staff.
• Lead and coach team during shifts, escalating issues when needed.
• Supervise daily store operations and ensure policy compliance.
• Support opening/closing procedures and maintain store security.
• Train onboarding new teammates and resolve conflicts constructively.
• Drive sales, deliver exceptional service, and oversee events.

Skills

Customer service

Sales skills

Product knowledge

Interpersonal skills

Verbal & written communication

Organization & multitasking

Inventory management

Budgeting basics

Outdoor trends awareness

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman’s Warehouse in Laramie, WY is seeking a Team Lead to assist the Store Management Team during each shift. You will supervise departments, coach Outfitters, and help drive operational goals while maintaining a positive work environment.

The role emphasizes supervising daily store operations, training new staff, and ensuring excellent customer service with strong product knowledge. Candidates should have retail leadership exposure and a willingness to work varied shifts.