Retail Team Lead - Customer Service & Ops

Sportsman's Warehouse; South Jordan (UT); On-site; USD 18,000 - 26,000; Full time

Job summary

Sportsman's Warehouse is seeking a Team Lead to support the Store Management Team and their Outfitters during each shift. You will supervise daily operations, guide departments, and coach staff to achieve store goals while maintaining a positive work environment.

You will supervise inventory, ensure policies are followed, and help deliver excellent customer service. Prior retail team leadership and knowledge of outdoor goods are valued in this role.

Qualifications

• Excellent customer service, sales skills, and product knowledge.
• Strong interpersonal skills with the ability to provide guidance and support a diverse range of team members.
• Excellent verbal and written communication skills, capable of building relationships with customers, employees, and suppliers.
• Organizational and multitasking abilities to handle a dynamic retail environment.
• Knowledge of inventory management and merchandising principles.
• Proficiency in budget management and understanding of financial practices.
• Familiarity with local outdoor trends, activities, and organizations to inform operational and merchandising decisions.

Responsibilities

• Team Support and Guidance: Act as the primary resource for hourly team members, providing direct support, troubleshooting, training, and guidance.
• Foster a collaborative and positive work environment through clarifying and role modeling expectations, addressing immediate concerns, and supporting all training efforts.
• Serve as the “go to” for team members during their shifts, escalating issues to the Assistant Store Manager(s) as needed.
• Operational Support: Support the Store Management team in overseeing daily store operations, ensuring compliance with company policies and procedures.
• Proactively identify opportunities and step in as needed to support any area within the store, maintaining flexibility to adapt to business needs.
• Assist in the successful management and execution of departmental functions, ensuring tasks are completed efficiently and effectively, and that standards are maintained.
• Assist in executing opening and closing procedures, maintaining store security and compliance.
• Employee Supervision: Monitor employee attendance, time management, performance, and adherence to company policies, addressing any issues promptly and professionally.
• Assist in the training and onboarding processes for new team members, ensuring a smooth integration into the store culture.
• Facilitate conflict resolution among team members, promoting a positive work environment.
• Sales and Customer Engagement: Support the Store Management team by playing a hands‑on role in ensuring great service, driving sales, and maintaining a clean, safe, & high-quality store environment.
• Be a direct role model in delivering exceptional customer service and possess strong product knowledge. Support, train, and coach team members in this area.
• Assist in supervising in‑store events and promotional activities to enhance customer engagement and store traffic.
• Compliance and Risk Management: Support the Store Management team to ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.
• Help maintain accurate records of inventory, cycle counts, and compliance documentation.
• Perform additional tasks as assigned by the Store Management team, demonstrating flexibility and commitment to the overall success of the store.

Skills

Customer service

Team leadership

Communication

Training

Organization

Retail knowledge

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman's Warehouse is seeking a Team Lead to support the Store Management Team and their Outfitters during each shift. You will supervise daily operations, guide departments, and coach staff to achieve store goals while maintaining a positive work environment.

You will supervise inventory, ensure policies are followed, and help deliver excellent customer service. Prior retail team leadership and knowledge of outdoor goods are valued in this role.