Retail Team Lead - Customer Service & Operations

Sportsman's Warehouse; Lexington (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Sportsman's Warehouse in Lexington, KY is seeking a Team Lead to support the Store Management Team during shifts. You will supervise select departments, coach Outfitters, and drive daily operational execution to meet store goals.

The role emphasizes excellent customer service, product knowledge, and leadership in a dynamic retail setting. This position requires flexibility for varying hours, nights, weekends, and holidays.

Qualifications

• 2+ years of experience in a retail environment with a customer service focus.
• Experience in outdoor or sporting goods is preferred.
• Team lead or supervisory experience is preferred but not required.
• Proficiency with Tomax, Microsoft Word, Microsoft Excel, Cisco phone system, and UKG.

Responsibilities

• Provide guidance and training to hourly team members.
• Foster a positive work environment and model expectations.
• Assist store management in daily store operations.
• Support sales targets and customer service excellence.
• Assist in opening and closing procedures and inventory accuracy.
• Ensure compliance with company policies and store procedures.
• Assist in supervising in-store events and promotions to enhance engagement.
• Support compliance with local, state, and federal regulations including ATF rules related to firearms.

Skills

Customer service

Sales skills

Product knowledge

Interpersonal skills

Organizational skills

Inventory management

Budget management

Local outdoor knowledge

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman's Warehouse in Lexington, KY is seeking a Team Lead to support the Store Management Team during shifts. You will supervise select departments, coach Outfitters, and drive daily operational execution to meet store goals.

The role emphasizes excellent customer service, product knowledge, and leadership in a dynamic retail setting. This position requires flexibility for varying hours, nights, weekends, and holidays.