Shift Leader — Guest-First Team Coach

Buffalo Wild Wings; Wyomissing (Berks County); On-site; USD 21,000 - 30,000; Full time

Job summary

Buffalo Wild Wings GO is seeking Shift Leaders to support daily operations, coach team members, and deliver an excellent guest experience in a fast-paced takeout and delivery setting.

You will set shift goals, assign tasks, train new staff, and motivate the crew to perform at their best while upholding brand standards and food safety.

This role emphasizes teamwork, urgency in guest recovery, and accountability to help drive sales and ensure smooth, efficient service.

Qualifications

• Previous restaurant/retail or supervisory experience preferred.
• Strong communication and leadership skills.
• Basic math, writing, and computer skills.
• At least 18 years of age (where applicable).
• High school diploma or equivalent preferred.

Responsibilities

• Lead a respectful, positive team environment.
• Communicate shift priorities, goals, and results with the team.
• Help train new team members and provide ongoing coaching.
• Motivate and guide crew members to perform at their best.
• Create and maintain a guest-first culture.
• Resolve guest issues quickly and professionally.
• Ensure brand standards, systems, and procedures are followed.
• Maintain a safe, secure, and clean work environment by enforcing safety, food safety, and sanitation practices.
• Support sales goals and help drive results.
• Execute operational standards and promotional initiatives.

Skills

Team leadership

Communication

Math & writing

Computer skills

Restaurant/retail supervisory

Age 18+

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings GO is seeking Shift Leaders to support daily operations, coach team members, and deliver an excellent guest experience in a fast-paced takeout and delivery setting.

You will set shift goals, assign tasks, train new staff, and motivate the crew to perform at their best while upholding brand standards and food safety.

This role emphasizes teamwork, urgency in guest recovery, and accountability to help drive sales and ensure smooth, efficient service.