Shift Leader: Lead with Hospitality, Path to GM

Sweetgreen; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tips

Competitive wages

Shift leadership career path

Medical, dental, and vision benefits

Paid vacation and parental leave

Free meal each shift

401(k)

Sweetgreen merchandise shop

Job summary

Sweetgreen is seeking a Shift Leader for our New York, NY location to guide the team, support daily restaurant operations, and bring our mission to life by linking people to real food. You’ll lead with confidence, energy, and accountability during busy shifts.

You’ll model hospitality, coach teammates, uphold food safety and cleanliness, and keep service running smoothly while delivering first-in-class hospitality. Top performers have a clear path to General Manager within 2 years.

Qualifications

• 1+ year of experience in a Shift Leader or Supervisor role
• Experience in fast-paced environments - restaurant, retail, or hospitality
• Ability to coordinate multiple tasks while maintaining operational standards
• Ability to speak, read, write, and understand the primary language(s) of the work location
• Must be able to work at least 30 hours per week
• Must be 18 years of age or older
• Must be authorized to work in the United States

Responsibilities

• Lead shifts with a hospitality-first mindset, ensuring every guest feels welcomed, cared for, and heard
• Keep service running smoothly by managing pace, priorities, and execution across the floor
• Jump in on any station as needed, modeling strong performance and teamwork in real time
• Coach and support team members to elevate service, food quality, and operational standards
• Uphold food safety, accuracy, cleanliness, and organization throughout every shift
• Communicate clearly, solve problems quickly, and stay calm under pressure during high-volume moments

Skills

Leadership

Hospitality

Team coordination

Customer service

Job description

Sweetgreen is seeking a Shift Leader for our New York, NY location to guide the team, support daily restaurant operations, and bring our mission to life by linking people to real food. You’ll lead with confidence, energy, and accountability during busy shifts.

You’ll model hospitality, coach teammates, uphold food safety and cleanliness, and keep service running smoothly while delivering first-in-class hospitality. Top performers have a clear path to General Manager within 2 years.