Shift Leader: Hospitality Leader, Path to GM

Sweetgreen; City of Niagara Falls (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Tips

Competitive wages

Shift path to GM

Medical benefits

Paid vacation & parental leave

Free meal

401(k)

Merch shop

Meet physical requirements

Job summary

Sweetgreen in New York is seeking a Shift Leader to guide daily restaurant operations, lead hospitality-driven service, and mentor team members. You will ensure smooth shift execution, uphold food safety, and maintain high standards while supporting a fast-paced team environment.

Top performers have a clear path to General Manager within 2 years, reflecting Sweetgreen's commitment to internal growth and leadership development. This role supports a vibrant, community-focused brand.

Qualifications

• Leadership or supervisory experience in restaurants, retail, or hospitality.
• Care deeply about hospitality, food quality, and operational excellence.
• Able to work at least 30 hours per week.
• Must be 18 years of age or older and authorized to work in the United States.

Responsibilities

• Lead shifts with a hospitality-first mindset, ensuring every guest feels welcomed, cared for, and heard.
• Keep service running smoothly by managing pace, priorities, and execution across the floor.
• Jump in on any station as needed, modeling strong performance and teamwork in real time.
• Coach and support team members to elevate service, food quality, and operational standards.
• Uphold food safety, accuracy, cleanliness, and organization throughout every shift.
• Communicate clearly, solve problems quickly, and stay calm under pressure during high-volume moments.

Skills

Leadership experience

Supervisory experience

Team leadership

Ability to coordinate multiple tasks

Experience in fast-paced environments

Job description

Sweetgreen in New York is seeking a Shift Leader to guide daily restaurant operations, lead hospitality-driven service, and mentor team members. You will ensure smooth shift execution, uphold food safety, and maintain high standards while supporting a fast-paced team environment.

Top performers have a clear path to General Manager within 2 years, reflecting Sweetgreen's commitment to internal growth and leadership development. This role supports a vibrant, community-focused brand.