Shift Leader: Lead the Team, Elevate Guest Experience

Dunkin' | Coffee Grinder Donuts Inc; Norwood (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin Franchisee in Norwood, MA seeks a Shift Leader to coach Crew Members, set goals, assign tasks, and motivate the team while upholding Brand standards and delivering a friendly guest experience.

The role emphasizes leadership, effective communication, and teamwork, with opportunities for growth within the company and a competitive wage. On-site work in a fast-paced environment is expected.

Qualifications

• Shift Leader coaches Crew Members to execute Brand standards and guest experience.
• Sets goals, assigns tasks and motivates team with timely feedback.
• Ability to work in a fast-paced Dunkin franchise environment.

Responsibilities

• Coach Crew Members throughout shift to maintain Brand standards.
• Ensure great, friendly guest experience and timely issue resolution.
• Monitor operations and guide team to meet goals and policies.

Skills

Leadership

Coaching

Customer service

Communication

Tools

POS systems

Job description

Dunkin Franchisee in Norwood, MA seeks a Shift Leader to coach Crew Members, set goals, assign tasks, and motivate the team while upholding Brand standards and delivering a friendly guest experience.

The role emphasizes leadership, effective communication, and teamwork, with opportunities for growth within the company and a competitive wage. On-site work in a fast-paced environment is expected.