Shift Leader: Lead Team, Elevate Service & Quality

ZAX Zax LLC; Kansas; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Advancement opportunities

Benefits recognition program

Employee referral program

401(k) with employer match

Medical, dental, and vision insurance

Short and long-term disability

Employer-paid life insurance

Job summary

Zax LLC is seeking a Shift Leader to oversee shift operations, coaching a team, and ensuring guest satisfaction and high standards of service. Responsibilities include training, mentoring, and delegating tasks while maintaining operational compliance and safety.

The role emphasizes leadership, problem-solving, and effective communication to drive performance across the shift. Ideal candidates will demonstrate strong organizational skills, flexible scheduling, and a customer‑centric approach.

Qualifications

• Must be 18 years of age or older.
• Must have reliable transportation.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Part‑time: Available to work 9 to 28 hours per week
• Full‑time: Available to work 32 to 40 hours per week
• Successful completion of background check
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
• Follows company standards and local laws with regards to employee time punches
• Strong interpersonal and verbal communication skills
• Technological savvy; knowledge of required company software and tools
• Leadership experience preferred

Responsibilities

• Complete all training requirements including: Zaxbys Shift Leader Development Plan Food Safety Certification Any additional training required by Zax LLC
• Create a culture of high-performance and train and coach team members to meet all company standards
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
• Delegate tasks to team members and supervise performance during a shift
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
• Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
• Plan shift duties and ensure opening and closing duties are complete
• Collaborate with management team to develop goals and report back to management on goal progress
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Follow company cash management policies
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Skills

Leadership qualities

Interpersonal communication

Verbal communication

Problem-solving

Time management

Multi-tasking

Conflict resolution

Decision making

Team mentoring

Job description

Zax LLC is seeking a Shift Leader to oversee shift operations, coaching a team, and ensuring guest satisfaction and high standards of service. Responsibilities include training, mentoring, and delegating tasks while maintaining operational compliance and safety.

The role emphasizes leadership, problem-solving, and effective communication to drive performance across the shift. Ideal candidates will demonstrate strong organizational skills, flexible scheduling, and a customer‑centric approach.