Shift Leader: Lead Team, Elevate Service

Whataburger; Town of Mansfield (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Flexible schedules

Paid time off

401(k) match

Medical/Dental/Vision

Disability benefits

Career development

Education support

Employee discounts

Wireless discounts

Tech discounts

Fitness discounts

Awards & recognition

Retirement celebration

Job summary

Whataburger is hiring a Shift Leader to spark operational excellence and lead a fast-paced team. You’ll coach Family Members, drive quality and service, and manage shift operations to keep the restaurant running smoothly.

You’ll partner with the Restaurant Manager to sharpen leadership skills, control costs, and maintain safety standards while delivering warm, high‑quality experiences to guests. This is a on-site role at our Mansfield location.

Qualifications

• Be at least 18 years old.
• Possess a high school diploma/GED preferred or equivalent experience.
• Be able to meet business needs and have open availability, including overnights, weekends, holidays, variable hours, and maintain dependable attendance.
• Have ability to stand up to 10 hours, lift up to 55 lbs., and meet physical demands.
• Have experience coaching or leading teams; strong customer service, communication, and multitasking skills.
• Possess ServSafe Food Certification (or the ability to successfully obtain and pass the exam during training)

Responsibilities

• Lead shift management to maintain quality, service, and cleanliness standards.
• Coach, train, and motivate Family Members — helping new hires ketchup quickly and seasoned pros turn up the heat.
• Support goals related to food cost, labor cost, sales performance, and basic inventory processes.
• Uphold food safety, workplace safety, sanitation, and compliance requirements.
• Foster teamwork, communication, accountability, and a positive work culture.
• Prepare, lead, and transition shift operations to keep the restaurant running like a well-oiled fryer.

Education

High school diploma/GED preferred or equivalent experience

Job description

Whataburger is hiring a Shift Leader to spark operational excellence and lead a fast-paced team. You’ll coach Family Members, drive quality and service, and manage shift operations to keep the restaurant running smoothly.

You’ll partner with the Restaurant Manager to sharpen leadership skills, control costs, and maintain safety standards while delivering warm, high‑quality experiences to guests. This is a on-site role at our Mansfield location.