Shift Leader: Lead Shifts, Coach Team & Elevate Service

Wingstop - FWS; Bellevue (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Training

Free Shift Meal

Internal Promotion Opportunities

Job summary

Thacher Restaurant Group, a Wingstop franchisee, is seeking a Shift Leader to help run daily restaurant operations and deliver exceptional guest service. You will assist the General Manager and Assistant Manager, coach team members, and uphold high standards on food safety and cleanliness.

This role prepares you for future management opportunities within our growing group. You will lead shifts, promote a positive culture, and ensure orders meet readiness times while maintaining safety and

Qualifications

• Positive attitude and leadership mindset.
• 1+ year of restaurant, retail, or leadership experience preferred.
• Experience using a POS system preferred.
• Strong communication and problem-solving skills.
• Available to support business needs.

Responsibilities

• Lead daily shift operations and support restaurant performance.
• Coach and encourage team members during each shift.
• Lead by example and promote a positive team culture.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food safety, cleanliness, and operational standards are maintained.
• Monitor ticket times and help deliver orders within quoted readiness times.
• Ensure safety procedures are followed to keep teams and guests safe.
• Support cash handling and ensure company procedures are followed.
• Assist with opening, closing, and shift changing responsibilities.
• Communicating restaurant needs and maintenance concerns management.
• Help train and develop new team members.
• Step into any position as needed to support the success of the restaurant.

Skills

Leadership mindset

Communication

Problem solving

Availability to support business needs

Restaurant/retail/leadership exp

Tools

POS system

Job description

Thacher Restaurant Group, a Wingstop franchisee, is seeking a Shift Leader to help run daily restaurant operations and deliver exceptional guest service. You will assist the General Manager and Assistant Manager, coach team members, and uphold high standards on food safety and cleanliness.

This role prepares you for future management opportunities within our growing group. You will lead shifts, promote a positive culture, and ensure orders meet readiness times while maintaining safety and