Shift Leader: Inspire Team & Guest Experience

Wingstop - FWS; Kent (WA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Training

Free Shift Meal

Internal Promotion Opportunities

Job summary

Thacher Restaurant Group is seeking a dedicated Shift Leader to help run daily restaurant operations and deliver exceptional guest experiences.

You'll support the General Manager and Assistant Manager by leading shifts, coaching team members, and upholding safety and cleanliness standards while maintaining high performance metrics. This role prepares you for future management opportunities within our Wingstop franchise.

Qualifications

• Experience leading teams in a fast-paced restaurant environment.
• Strong communication and problem-solving skills.
• Ability to coach and develop team members.
• Experience using a POS system is preferred.

Responsibilities

• Lead daily shift operations and support restaurant performance.
• Coach and encourage team members during each shift.
• Lead by example and promote a positive team culture.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food safety, cleanliness, and operational standards are maintained.
• Monitor ticket times and help deliver orders within quoted readiness times.
• Ensure safety procedures are followed to keep teams and guests safe.
• Support cash handling and ensure company procedures are followed.
• Assist with opening, closing, and shift changing responsibilities.
• Communicating restaurant needs and maintenance concerns management.
• Help train and develop new team members.
• Step into any position as needed to support the success of the restaurant.

Skills

Leadership

POS experience

Customer service

Communication

Problem solving

Team coaching

Tools

POS system

Job description

Thacher Restaurant Group is seeking a dedicated Shift Leader to help run daily restaurant operations and deliver exceptional guest experiences.

You'll support the General Manager and Assistant Manager by leading shifts, coaching team members, and upholding safety and cleanliness standards while maintaining high performance metrics. This role prepares you for future management opportunities within our Wingstop franchise.