Shift Leader: Lead Service & Grow into Management

Sweetgreen; Watertown (MA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Tips* (subject to location and role)

Competitive wages

This role is a key step toward Shift >

Medical, dental, and vision options

Paid vacation, wellness time, and p ar

Free meal every shift

401(k)

Team Member Merch Shop - earn and buy

Depending on eligibility

Meet all physical requirements for all

1+ year of experience in a ShiftLeader

Experience in fast-paced environments

Ability to coordinate multiple tasks

Ability to speak, read, write, and

Must be able to work at least 30 hours

Must be 18 years of age or older

Must be authorized to work in the

Job summary

Sweetgreen is seeking a Shift Leader in Watertown, MA. The role supports daily restaurant operations, leads shifts with energy and accountability, and helps build healthier communities by connecting people to real food.

You’ll guide team members, ensure guest satisfaction, and uphold food safety and quality across the floor. A clear path to General Manager within 2 years is highlighted in the growth plan.

Qualifications

• Have leadership or supervisory experience in restaurants, retail, or hospitality
• Care deeply about hospitality, food quality, and operational excellence
• Enjoy motivating others and building a positive team culture
• Stay organized, level-headed, and solutions-focused under pressure
• Want to grow into restaurant management and long-term leadership roles
• Take pride in being accountable, dependable, and detail-oriented

Responsibilities

• Lead shifts with a hospitality-first mindset, ensuring every guest feels welcomed, cared for, and heard
• Keep service running smoothly by managing pace, priorities, and execution across the floor
• Jump in on any station as needed, modeling strong performance and teamwork in real time
• Coach and support team members to elevate service, food quality, and operational standards
• Uphold food safety, accuracy, cleanliness, and organization throughout every shift
• Communicate clearly, solve problems quickly, and stay calm under pressure during high-volume moments

Skills

Leadership experience

Job description

Sweetgreen is seeking a Shift Leader in Watertown, MA. The role supports daily restaurant operations, leads shifts with energy and accountability, and helps build healthier communities by connecting people to real food.

You’ll guide team members, ensure guest satisfaction, and uphold food safety and quality across the floor. A clear path to General Manager within 2 years is highlighted in the growth plan.