Shift Leader: Lead Sales & Customer Experience

MINISO USA; Florida; On-site; USD 19,286 - 30,307; Full time

Job summary

MINISO USA is seeking a Shift Leader in Florida to help oversee daily store operations and deliver exceptional customer service. The Shift Leader will assist the Store Manager in training staff, managing store appearance, and promoting membership programs while maintaining compliance with all operational procedures.

A strong leader with retail experience, the candidate will contribute to a positive team environment and support the store's financial goals through effective operations management.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Ability to travel between store locations as needed.
• Strong interpersonal skills and ability to maintain composure in fast-paced settings.

Responsibilities

• Lead sales, meet store KPI goals, and ensure customer satisfaction.
• Train sales associates to enhance product knowledge.
• Support daily operations including replenishment and store maintenance.
• Process sales transactions accurately using POS systems.

Skills

Leadership

Conflict-resolution

Customer engagement

Multitasking

Retail operations knowledge

Education

High school diploma or equivalent

Associate degree preferred

Tools

Point-of-sale systems

Job description

MINISO USA is seeking a Shift Leader in Florida to help oversee daily store operations and deliver exceptional customer service. The Shift Leader will assist the Store Manager in training staff, managing store appearance, and promoting membership programs while maintaining compliance with all operational procedures.

A strong leader with retail experience, the candidate will contribute to a positive team environment and support the store's financial goals through effective operations management.