Shift Leader: Lead Sales & Customer Experience

MINISO USA; Brandon (FL); On-site; USD 20,664 - 24,796; Full time

Job summary

MINISO USA in Brandon, FL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service.

This role helps drive store KPIs, manages cash handling, merchandising, open/close tasks, and loss prevention. You will promote the store’s membership program and create a welcoming, energetic environment for customers and team.

Strong leadership and multitasking skills are required to support a fast-paced retail floor.

Qualifications

• Experience leading teams in a retail setting.
• Strong customer service skills and ability to train others.
• Proficiency with cash handling and POS transactions.
• Knowledge of basic store operations and merchandising.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Assist store manager in training sales associates and ensuring product knowledge.
• Support daily operations including replenishment, fronting, and merchandising.
• Open and close procedures; maintain store appearance and safety standards.
• Process transactions accurately at the register and handle cash.

Skills

Leadership

Customer service

Cash handling

Retail operations

Training

POS systems

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Brandon, FL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service.

This role helps drive store KPIs, manages cash handling, merchandising, open/close tasks, and loss prevention. You will promote the store’s membership program and create a welcoming, energetic environment for customers and team.

Strong leadership and multitasking skills are required to support a fast-paced retail floor.